Jo Evans is the Chief Customer Officer at TRL, where she leads with a passion for people, innovation, and impact. As a member of TRL’s Executive Leadership Team, Jo heads up the Sales and Client Team, playing a pivotal role in driving growth—not just in revenue, but in relationships and results.

At her core, Jo believes that great business isn’t just about selling a product or service—it’s about creating meaningful connections. Her approach is rooted in collaboration, and a deep understanding that success comes from truly listening to clients, understanding their aspirations, and walking alongside them to help achieve their goals.

With extensive experience spanning the public and private sectors—including major blue-chip multinationals, SMEs, and start-up ventures—Jo has delivered strategic, high-profile initiatives across construction, manufacturing, engineering, and transport. Her expertise lies in strategic planning, stakeholder engagement, government affairs, and navigating change with clarity and confidence.

Jo is especially energised by the transformation happening in transport right now.  

“We are living in a time of unprecedented change and mobility is central to how society adapts to these changes. At TRL we understand the importance of connecting people with places and our ambition is to create a world where mobility, in all its forms, is safe, clean, reliable and accessible for everyone.

Mobility is central to our global and national ambitions of strong economic growth, clean air free from pollutants and thriving places with fair and sustainable wellbeing at their heart.”